Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace ExpertiseThe fundamental premise of Analysis for Improving Performance is that systematic and thorough organizational performance diagnosis and documentation of workplace expertise provide the true basis for improving performance at the organizational, process, team, and worker levels. This is a book about mastering performance improvement and the work, not mastering the worker. |
Contents
Concepts for Diagnosing Performance | 76 |
The Performance Diagnosis Process | 90 |
Constructing a Performance Improvement Proposal | 126 |
Documenting and Improving Work Processes | 147 |
Data Collection Methods | 166 |
The Nature of Workplace Expertise | 196 |
Documenting | 210 |
Developing Task | 223 |
Detailing Procedural Tasks | 253 |
Detailing System Tasks | 284 |
Detailing Knowledge | 317 |
Organizing and Prioritizing Analysis Work for Maximum Performance | 387 |
From Analysis to Performance | 406 |
Master Copies of Diagnosis and Documentation | 421 |
References | 439 |
About | 460 |
Documenting ProcessReferenced | 242 |
Other editions - View all
Common terms and phrases
Acme International analysis for improving analyzing Approved assessment behavior Berrett-Koehler blow molder Cancels Page Dated Chaos theory Chapter core critical defined Effective Date employees evaluation example expert expertise required Figure gestalt psychology goals Human Resource Development identified important improving performance individual input integrated flowchart interviews job analysis job description Job or Program job tasks knowledge management Knowledge Task Description ment mission/goals operation option organization organizational performance output performance diagnosis performance improvement efforts performance improvement proposal performance issues performance problems performance requirements performance standard performance variables phase procedural analysis procedural task analysis process analysis process-referenced tasks production purchase order purpose questionnaire sextant sexual harassment shipper Shipping Department specific steps subsystems supervisor Swanson synthesis model system task systems theory Systems thinking task detail task inventory team members teamwork tion Torraco tram understanding workers