Best Practice Benchmarking: An International PerspectiveBenchmarking is potentially the most powerful weapon in the corporate armory. Itμs the technique that enabled Cummins Engine Company to slash delivery time from eight months to eight weeks, Lucas to reduce the number of shop floor grades at one of its sites from seventeen to four, and British Rail to cut cleaning time for a 660-seat train to just eight minutes. Through a series of case histories and references, this book shares the experience and knowledge acquired by benchmarking companies across a wide range of industries. Above all, it provides a detailed step-by-step guide to the entire process, including a complete set of planning worksheets. |
Contents
INTRODUCTION | 1 |
WHEN AND WHERE BENCHMARKING FITS | 21 |
4 | 28 |
Copyright | |
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achieved analysis analyze Award become bench benchmark partners benchmarking activity benchmarking exercise benchmarking process benchmarking program benchmarking study benchmarking team Bentsen best practice benchmarking best-in-class better Cannello commitment companies company's competitive continuous improvement corporate cost critical success factors culture Cummins Engine Company DIGITAL EQUIPMENT CORPORATION effective El Paso employees ensure example external Federal Express Figure focus focused goal Hewlett Packard identify implementation industry initiative inputs International Benchmarking involved JJMI JJMI's Johnson & Johnson learned Lewis look marking measure ment networks operations organization output outset percent phase plant potential progress Quality Management recognized reduced result role SCUK sector selected sharing significant Sprint stage Statistical Process Control Statoil subject area suppliers target technique tion tool total quality Total Quality Management understanding vision Worksheet Xerox Xerox Corporation