Beyond Quality: How 50 Winning Companies Use Continuous ImprovementBowles and Hammond offer a historical synopsis and review of the state of the art of quality control and improvement, focusing the efforts of 50 U.S. companies. They summarize the contributions to the quality movement of three Americans and two Japanese: W. Edwards Deming, Joseph M. Juran, Armand V. Feigenbaum, Taiichi Ohno, and Ichiro Ishikawa. They emphasize the growing realization that product quality is not enough to overcome the competition--customer service must also play a significant role of such quality-recognition competitions as the Deming Prize and the Malcolm Baldrige National Quality Award. ISBN 0-399-13650-9: $19.95. |
Contents
Overview | 11 |
The Past What Went Wrong and | 19 |
Building the Foundation | 47 |
Copyright | |
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Common terms and phrases
achieved American companies American quality areas Baldrige Award benchmarking Circus Oz commitment company's competitive consumer continuous improvement corporate cost customer satisfaction customer service cycle defects Deming Deming Prize developed Edwards Deming efforts employee involvement engineering environment executives feedback focus goals Herman Miller Hewlett-Packard ideas identify improve quality industry innovation inventory Ishikawa Japan Japanese JCPenney Juran Just-in-Time Kaoru Ishikawa L.L. Bean launched leaders leadership Leon Leonwood Bean levels major manufacturing MBNA measure ment Milliken million Motorola NUMMI Ohno operations organization organizational participation percent performance planning plant problems products and services products/services provement Quality Award quality control quality improvement quality revolution reduce requirements Roger Milliken says senior managers Six Sigma statistical process control strategy success suppliers techniques tion tomer Total Quality Toyota Toyota production system workers workplace Xerox York