Competing on Quality and EnvironmentThis work integrates two important issues that are shaping the future of businesses: total quality management (TQM) and environmental management. It presents the practice of quality and sustainable environmental management from a competitive posture. It develops a position to suggest that business firms can achieve competitiveness by developing strategies that focus on quality and environmental management practices. It demonstrates that quality and environmental management are not distinct topics but are inter-related, and adopting strategies to concurrently achieve them may lead to higher customer satisfaction. areas. In the TQM field, topics covered include the evolution of TQM, management philosophies, quality function deployment, strategic quality planning and statistical quality control. In the environmental management field, topics covered include environmentally conscious manufacturing, sustainable strategies (that is, recycling, inverse manufacturing, remanufacturing), lean and agile manufacturing, and life cycle assessment. It book also discusses the role of new technologies such as the Internet in achieving both high quality and sustainable practices. An integrative chapter is presented to tie both quality and environmental management practices together in achieving business competitiveness. study of quality management and sustainable practices. Its content has implications for organizational competitiveness. Consultants, managers, practitioners and engineers in both public or private sectors, and non-governmental institutions interested in quality and environmental management practices should find the text to be resourceful. |
Contents
Introduction to Quality | 1 |
Quality Function Deployment QFD | 25 |
Introduction to ISO and ISO quality standards | 49 |
Statistical Quality Control | 77 |
Managing Quality in the New Economy | 123 |
Sustainable Manufacturing | 141 |
Environmentally Conscious Manufacturing | 167 |
Environmental Planning Framework | 187 |
Common terms and phrases
acceptance sampling achieve adopted agile manufacturing approach attributes auditing companies competitive components consumer consumption continuous improvement control charts control limits corporate cost cross-functional teams customer needs customer requirements cycle assessment decision defects demand Deming design requirements diapers dimensions eco-labeling effective efficient emission employees energy ensure environmental burden environmental impacts environmental management system environmental protection environmental quality environmentally friendly evaluation example firm focus global goal guidelines identify implementation important industry inspection integrated Internet inverse manufacturing involves Kodak landfills laundering lean manufacturing Madu materials measurement organization organizational p-chart performance problems product design product or service product stewardship products and services Quality Function Deployment recycling programs reduce responsibility reuse reverse logistics sampling plan stakeholders strategies suppliers supply chain network sustainable development sustainable manufacturing target top management Total Quality Management users vendors virtual operations waste