Conducting the Reference Interview: A How-to-do-it Manual for LibrariansThis handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews. |
Contents
Finding Out What They Really Want to Know | 67 |
Moving Beyond Negative Closure | 109 |
Exploring Special Contexts for the Reference Interview | 125 |
Copyright | |
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18 February academic libraries acknowledgment American Library Association ANALYZE THIS REFERENCE answer Ask a Librarian ask questions behavior bipolar disorder brarian brary call number caller catalog closed questions communication context Dewdney digital reference Digital Reference Services e-mail reference ence erence evaluation example eye contact fiction follow-up question guidelines ians imposed query information need initial question Internet Internet Public Library library staff library system library users Library Visit study library's listening looking mation mental model microskills nonverbal percent person problem Public Library ques QUICK TIP readers reference desk reference interview Reference Librarian reference questions REFERENCE TRANSACTION request sense-making questions sources specific staff member strategy talk telephone reference tell tion topic understand unmonitored referral user asks user wants user's question voicemail wants to know young adults