Delighting Your Customers: Delivering Excellent Customer Service...without Breaking the Bank

Avril Owton MBE, Avril Owton

A&C Black, Dec 15, 2011 - Business & Economics - 176 pages

The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information.

Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This revised edition of Delighting Your Customers by Avril Owton offers invaluable advice on: Understanding your customers; Asking for feedback... and learning from it; Creating a customer service strategy; Hiring the right people; Setting up and implementing complaint processes; Adding a personal touch; Being creative...But making sure you can deliver; Learning from your competitors.

About the author

Avril Owton is Vice President of BAWE (British Association of Women Entrepreneurs); founder and organiser of a regional women's network; a regular speaker for national organisation everywoman; and an active member of the prestigious Institute of Directors.

Bibliographic information

• Title: Delighting Your Customers: Delivering Excellent Customer Service...without Breaking the Bank; Business on a Shoestring
• Authors: Avril Owton MBE, Avril Owton
• Edition: revised
• Publisher: A&C Black, 2011
• ISBN: 1408139928, 9781408139929
• Length: 176 pages
• Subjects: Business & Economics / Customer Relations; Business & Economics / Public Relations; Business & Economics / Small Business