Enhanced Dispute Resolution Through the Use of Information Technology

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Cambridge University Press, Jun 3, 2010 - Law
Alternative dispute resolution has now supplanted litigation as the principal method of dispute resolution. This overview of dispute resolution addresses practical developments in areas such as family law, plea bargaining, industrial relations and torts. The authors elaborate on the necessary legal safeguards that should be taken into account when developing technology-enhanced dispute resolution and explore a wide range of potential applications for new information technologies in dispute resolution.
 

Contents

1 Introduction
1
2 Norms for the use of technology
18
3 Developing dispute resolution processes
39
4 Technologies for supporting dispute resolution
72
5 Advanced intelligent technologies
86
6 A threestep model for Online Dispute Resolution
146
7 Future prospects
168
Glossary
171
Bibliography
186
Index
203
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About the author (2010)

Arno R. Lodder is an Associate Professor at the Computer/Law Institute of the Vrije Universiteit Amsterdam, and is director of the Centre for Electronic Dispute Resolution.

John Zeleznikow is a Professor and researcher at Victoria University's Laboratory of Decision Support and Dispute Management.

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