Handbook of Training Evaluation and Measurement MethodsThis new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage, and new examples of Dr. Phillips's case studies. Seven entirely new chapters have also been added, focusing largely on ROI. |
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action plan analysis approach appropriate average behavior chapter communication conducted control group correlation costs credibility criterion-referenced test data collection determine discussed employees estimate evaluation process evaluation strategy example factors feedback focus focus group follow-up gram hard data helpful HRD department HRD manager HRD process HRD professionals HRD program HRD staff Human Resource identified implementation important improvement input instrument intangible measures involved isolate the effects issues learning Level 4 data measurement and evaluation ment methods monetary values monitoring needs assessment objectives organization output participant’s participants performance presented production program evaluation program results questionnaire questions response results–based return on investment ROI calculation ROI process sample selected seminar simple random sampling skills soft data specific standard deviation step strategy success supervisors survey target audience techniques tion Training & Development training and development training program Type I error usually