ISO 9001: 2000 for Small BusinessesReview of previous edition: "This will be of particular importance to companies that act as suppliers to larger multinational organisations, whose original specifications may not translate readily into local practice". Quality Today Small and medium-sized companies face many challenges today; not least that their larger institutional and multinational customers make demands that are difficult to meet for an organisation with limited resources. One such demand is ISO 9000 compliance. Fully revised and updated, ISO 9001: 2000 for Small Businesses explains the new requirements of ISO 9001: 2000 and helps businesses draw up a quality plan that will allow them to meet the challenges of the market place. For engineers and managers in small and medium sized companies, and also in service industries and user groups, the text will serve as a essential guide to the most important new developments in quality assurance. |
Contents
Part One The Background to ISO 9000 | 2 |
2000 | 56 |
Part Three The Importance of Quality Control and Quality
Assurance | 123 |
Part Four Quality Management System | 142 |
Part Five Quality Organisational Structure | 162 |
Part Six Example Quality Manual | 174 |
Part Seven Selfassessment | 336 |
2000
Headings | 349 |
2000 checklists | 362 |
Annex 7D Example stage audit checklists | 402 |
2000 | 411 |
References | 429 |
Abbreviations and acronyms | 435 |
Glossary | 437 |
Useful addresses | 445 |
| 449 | |
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Common terms and phrases
achieve Annex approval change control check sheets Company Secretary continual improvement contract Core Business Process corrective action Corrective and Preventive customer requirements customer satisfaction customer’s define delivery Design and development design and/or development Document Control equipment European Consultancy Ltd evaluation HEC policy HEC QMS HEC’s Herne European Consultancy identify implementing and maintaining input inspection and test Instructions internal audit international standards maintaining this activity management reviews Managing Director Manual manufacturer measuring and monitoring meet Monitoring and measurement objectives HEC organisation organisation’s QMS organisation’s quality output overall responsibility performance personnel policy and objectives preventive action product or service production and service quality assurance quality control quality document Quality Management System quality objectives Quality Plan quality policy Quality Procedures Quality Processes quality records quality system relevant requirements of ISO responsibility for establishing Section Managers specifications subcontractors supplier supporting processes Total Quality Management verification