Improving Organizational Performance: A Practical Guidebook for the Human Services FieldA practical guide to recently developed management principles, Improving Organizational Performance takes the reader beyond the basics of the TQM fad to the core concepts that undergird it. The book provides a basic reference and field guide for mental health service organizations that are interested in learning about and applying sound management principles. In addition to basic theory, it presents procedures for putting quality practices in place, using examples from the field to illuminate points, and including a complete case study to help organizations learn the quality improvement team process. Improving Organizational Performance is an effective tool for improving performance for managers in mental health, human services, and social services. |
Contents
Chapter 1Why Performance Improvement? | 1 |
Chapter 2Who Are Our Customers? | 14 |
Chapter 3Identifying Customer Requirements 22 | 22 |
Chapter 5Leading Change in the Organizational Culture 49 | 49 |
Chapter 6Measuring Organizational Performance 65 | 65 |
Chapter 7Constructing the Infrastructure for Organizational | 73 |
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Improving Organizational Performance: A Practical Guidebook for the Human ... Gary V. Sluyter No preview available - 1997 |
Common terms and phrases
absenteeism accreditation Agency Y Agency agency's approach assess basic begin behaviors Cause-and-Effect Diagram Chapter customer groups Deming develop Director discussion employees environment ESTABLISH GOVERNING IDEAS evaluate example Executive Team external facility fishbone flip chart flowchart ground rules hospital human service organizations IDENTIFY CUSTOMERS important input issues Joseph Juran Juran learned major Management for mental mance Martin meeting ment mental health Mental Health Center mental retardation mission Missouri monitoring Monroe multivoting Northwest Rehabilitation Center nurses organization's organizational culture ORGANIZATIONAL PERFORMANCE IMPROVEMENT Pareto Chart Performance Improvement Council performance improvement efforts PERFORMANCE IMPROVEMENT INFRASTRUCTURE performance improvement teams Performance Improvement Tool PERFORMANCE MEASUREMENT problem PROCESS IDENTIFY professional programs psychiatric aides psychiatric hospital quality improvement role Saturday Sunday Monday Shawnee Hills Sluyter staff stakeholders strategic planning suggest supervisors team charter team leader team members things Total Quality Management vision weekends