Measuring the Value of Information Technology

Front Cover
van der Zee, Ing. Han T.M.
Idea Group Inc (IGI), Jul 1, 2001 - Computers - 224 pages

Business managers, management consultants and researchers regularly question whether and how the contribution of IT to business performance can be measured. This book contributes to the art and science of the expost valuation of IT, by posing and answering key management questions, offering insights into the value of IT once it has been developed, implemented and used. Measuring the Value of Information Technology targets business managers, IT managers, business students and researchers and will enable its readers to systematically, effectively and consistently measure the value of Information Technology.

 

Contents

Chapter I The Need to Measure the Value of Information Technology
1
Chapter II The Role of IT and Planning for IT Value
10
The BTRIPLEE Framework
35
Chapter IV Measures of the Business Value of IT
60
Chapter V Measures of the Effectiveness of IT
80
Chapter VI Measures of the Effectiveness and Efficiency of IT Supply
93
Chapter VII An IT Measurement Program
115
Chapter VIII Benchmarking IT
142
Appendix A Attributes of Measures
165
Appendix B Measuring the Value of IT at ANWB
170
Appendix C IT Supply Scorecards of Measures
185
Author Biography
210
Index
211
Copyright

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About the author (2001)

Prof. Dr. Ing. Han T.M. van der Zee is director of the Nolan Norton Institute, an international research arm of KPMG / Nolan, Norton & Co. Management Consultants in De Meern, The Netherlands. He is in charge of thought leadership and innovation of consulting approaches for business strategy, organizational development, and IT strategy and management. He is also a professor at the Dutch Tilburg University, where he teaches and researches on the impact of information technology on businesses and business transformation. Prior to re-joining Nolan, Norton & Co. in November 1996, he was managing consultant for Nolan, Norton & Co. from 1986-1991. He also worked for Arthur D. Little and the Index Group in senior consulting positions. Prior to that he worked in managerial IT positions for multinational companies. He is the author of several articles and books, and speaks regularly at public conferences on this subject. He has university degrees in Computer Science and Business Administration, and obtained a doctorate degree on ?Measuring the Value of IT? from the Economic Faculty of Tilburg University in The Netherlands. [Editor]

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