Measuring the Value of Information Technologyvan der Zee, Ing. Han T.M. Business managers, management consultants and researchers regularly question whether and how the contribution of IT to business performance can be measured. This book contributes to the art and science of the expost valuation of IT, by posing and answering key management questions, offering insights into the value of IT once it has been developed, implemented and used. Measuring the Value of Information Technology targets business managers, IT managers, business students and researchers and will enable its readers to systematically, effectively and consistently measure the value of Information Technology. |
Contents
1 | |
Chapter II The Role of IT and Planning for IT Value | 10 |
The BTRIPLEE Framework | 35 |
Chapter IV Measures of the Business Value of IT | 60 |
Chapter V Measures of the Effectiveness of IT | 80 |
Chapter VI Measures of the Effectiveness and Efficiency of IT Supply | 93 |
Chapter VII An IT Measurement Program | 115 |
Other editions - View all
Common terms and phrases
actions activities actual alignment analysis answers ANWB application approach appropriate architecture areas aspects associated Balanced benchmark partners benchmarking benefits BTRIPLEE framework budget business performance business processes business value called Chapter collection communication companies compared competitive consistent costs defined definitions determine discussed effectiveness and efficiency employees example existing external factors Figure followed functions goals Group identified implementation important improvement included increased indicators information systems infrastructure innovation internal investments issues leading learning maintenance means measurement program ment needs objectives operational organization organizational overall performance measures perspective Phase planning possible practical problems products and services projects question reporting requirements role scale Scorecard selected specific spending stage stakeholders strategic structure success supplier supply tion types unit users