Need to Better Assess Consequences Before Reducing Taxpayer Assistance : Report to the Congress |
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1982 filing season account-related inquiries account-related questions answering sites assess assistance in 1982 assistance program cutbacks assistance users availability of telephone budget calls Check one box Commissioner Congress consolidation contact IRS correspondence assistance cost declined direct return preparation effects fill fiscal year 1982 forms of IRS further GAO's GO TO QUESTION handled income tax return increase IRS assistance IRS assistor IRS needs IRS offices IRS personnel IRS records IRS telephone IRS walk-in offices IRS-provided assistance law and account-related library audio tapes nonfilers paid preparers payers penalty percent problem program revisions questionnaires recommendations reduce refunds representation among taxpayers required to file responses return preparation assistance sample sampling error self-help tax filing tax form tax law questions tax publications tax returns tax revenue taxpayer assistance activities taxpayer assistance program taxpayer groups taxpayer service program Tear Sheet Tele-tax tion U.S. Postal Service understand IRS users of IRS voluntary compliance volunteer