Performance Analysis: Knowing what to Do and howIn Performance Analysis: Knowing What to Do and How, Dr. Dale Brethower takes a fresh look at finding out what will work to change and improve performance. You'll learn how to clarify which direction to go, determine what intervention will work and with whom and identify the right mix of interventions. You'll examine how to analyze critical business, process and job issues. Most important, you'll learn how to win the hearts and minds of performers and find interventions they will accept with gusto. The book comes with a glossary and a variety of useful job aids and tools for determining what to do and why to successfully improve performance. Helpful tips are included throughout the book making analysis of organizational performance even easier. |
Contents
Attaining Clarity of Direction | 9 |
The System Thinking Lens | 33 |
Relationships and Making the Numbers | 95 |
Specifying Improvement Options Connecting | 129 |
Analysis Tools | 161 |
About this Series | 185 |
Common terms and phrases
Acme Interacts Acme Landscaping Acme market add value Albert Ellis alignment Anatomy of Performance Behavior Engineering better Brethower Chapter collaborate competent constraints costs Critical Business Issues Critical Process Issues customers Dale deep structure develop divers employees executives experience external clients family members feedback flowchart focus focused four standards goals Human Performance System implemented important improve performance input interac interactions intervention John and Cindy look Macro World measures Mega World Micro mission statement motivation organization organizational performance analyst Performance diagram performance improvement project Performance System diagram person planning Possible answer questions recommendations relationships right numbers Rummler Society for Performance specific stakeholders strategic subsystem suppliers swim lane system boundaries System Thinking Systemic Perspective tactics task things tions TIPS FOR ANALYSIS Tommy and Tammy Total Performance System understand value exchanges variables Wilber and Wilma Wilma and Wilber