Performance Improvement Programmes in EuropePerformance improvement is important for any organization in Europe. In the early 1990's the Productivity Measurement and Enhancement System (ProMES) was introduced in Europe. ProMES can help to define performance indicators for work groups. Feedback and goal setting are the crucial elements that operate in the use of this system in practice. In this issue we have brought together the experiences of European researchers in implementing the ProMES system. The first three articles cover these experiences and try to give an answer to three fundamental questions: -- In what way can people contribute to the effectiveness of the organization?-- What kind of motives do people have to contribute to organizational effectiveness?-- How can people actually improve performance?The last two articles focus on the subject of improving quality in particular. The fourth article illustrates that a gap exists between quality management practices and a more scientific approach. The model that is used by the European Foundation for Quality Management requires a better methodological and conceptual underpinning. The fifth article presents the results from a European Study about the social impact of the implementation of a quality policy in organizations. It shows that a quality policy can have impact on commitment, job security and upward communication. |
Contents
Section 1 | 257 |
Section 2 | 261 |
Section 3 | 267 |
Section 4 | 279 |
Section 5 | 292 |
Section 6 | 303 |
Section 7 | 321 |
Section 8 | 343 |
Section 9 | 363 |
Section 10 | |
Common terms and phrases
Activity-based costing Algera analysis approach Business process management Business process reengineering companies competitive contingencies control chart customer satisfaction domains effectiveness score EFQM framework Eindhoven employees enabler variables Environmental Psychology evaluation example factors feedback reports feedback system focus goals group members group-based Guttman scaling human resource management important increase individual issues Kleinbeck Likert scaling measurement and feedback measurement and improvement Mokken scaling motivation NKP manual operator Organizational case studies organizational effectiveness overall productivity pay systems perceived performance appraisal performance indicators performance measures personnel practice Pritchard process parameters process variation Productivity measurement ProMES and SPC ProMES system QMT scales quality management tools quality objectives quality policy questionnaire relationship responsible scaling model service technicians significant social effects social impact social variables Statistical Process Control structure supervisor supervisory behaviour Table task interdependence Technology total quality management TQM level validity Wilkinson Zero level
References to this book
Work and Organizational Psychology: An Introduction with Attitude Christine E. Doyle Limited preview - 2003 |
Work and Organizational Psychology: An Introduction with Attitude Christine E. Doyle No preview available - 2003 |