Productivity in Public and Non Profit Organizations: Strategies and TechniquesThis book provides an overview and assessment of state-of-the-art strategies for performance and productivity in public and non-profit organizations. It is research-based and draws on real cases. Topics include: rationales for productivity and performance improvement; evolution of productivity improvement; strategies for implementing improvement; analytical tools; strategic planning; organizational information technologies; TQM; benchmarking; partnering; re-engineering; project management strategies; and people-based productivity improvement strategies. |
Contents
The Productivity Challenge 3359 | 3 |
Problem Diagnosis 2230 | 29 |
Measuring Productivity | 51 |
Copyright | |
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accomplishment activities adequate agencies analysis applications assess behavior Berman budget causes challenges Chapter cities citizens clients commitment community-based strategic planning cost-benefit analysis costs customer orientation deal decision departments discussed downsizing effective efficiency employees and managers empowerment ensure evaluation example feedback focus frequently goals identify implementation important increase increasingly information technology input involve issues lack leaders leadership linear programming managers and employees ment missions motivation nonprofit organizations organizational outcomes participation partnerships performance measurement PERT charts problems processes productivity improvement efforts productivity improvement strategies professional Psychological contracts Public Administration public and nonprofit public organizations quality circles Quality Management quality paradigm reduce reengineering require resistance responsibilities rewards sample sampling errors Scott Adams sector SEMATECH skills specific staff stakeholders surveys tasks teams techniques tions top management Total Quality Management units users workers zations