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advice centres advice services areas attitudes authority welfare rights Automan average benefits carers cent claimants client groups company decision consultants costs councils decision on type DHSS difficulties downtime employment equipment existing users feasibility study FIRMS WITH GRANTS FIRMS WITHOUT GRANTS grades half in-house industrial robots industry group injection moulding installation introduction of robots labour less London weighting manufacturing MAP project MAPCON grants MAPCON studies MAPCON support Mean number metal microelectronics application non-users number of robots numbers employed organisation plans postal survey problems production/use proportion questionnaire questions recommend MAPCON responsibility robot suppliers robot users robots in UK robots per plant salaries sample Scale schemes sector Spot welding staff Table take-up technical expertise TOTAL BASE total number turnover of firm type of company type of microelectronics vehicles voluntary welfare rights advisers welfare rights services welfare rights teams welfare rights workers