TQM in Action:A Practical Approach to Continuous Performance ImprovementThe principal aim of this book is to help practising managers to develop and implement a strategy for the introduction of Total Quality Management (TQM) within their own organizations. It provides a practical guide to the stages, key considerations and potential pitfalls of implementation. |
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achieved activity analysis approach areas behaviour benchmarking Chapter commitment communication competitive continuous improvement control chart corrective action Cost of Quality Crosby cross-functional culture decision defined Deming departmental diagram effect employees ensure established example failure fishbone functions ideas identify implementation process improvement process initial internal customer involved Joseph Juran Juran levels managerial measurement meet ment methods mission non-conformance objectives operating organization organization's organizational Pareto Pareto analysis Pareto principle performance Philip Crosby problem solving Process control programme Quality Circles Quality Control quality costs Quality Function Deployment quality improvement Quality Policy Rank Xerox reduced requirements response role senior management staff stage standard Statistical Process Control steering committee steering group strategy success suppliers target techniques Tom Peters Total Quality Management TQM implementation TQM Magazine TQM process United Kingdom variation zero defects