The Busy Lawyer's Guide to Success: Essential Tips to Power Your PracticeBusy lawyers do not have dozens of extra hours to conduct research looking for new tips and ideas to streamline and enhance their practice of law. They need just-in-time learning to acquire the knowledge necessary to build their practices. This convenient pocket guide is the best ever collection of practical tips, ideas, and techniques to help you survive, thrive, and find success in the practice of law. |
Contents
How to Use This Book | 1 |
Client Service | 5 |
Thirteen small things to make your client service memorable | 8 |
Eleven things that annoy clients most | 10 |
Business etiquette matters | 13 |
Telephone etiquette matters too | 15 |
Great voice mail greetings | 17 |
How to leave a productive voice mail message | 18 |
Ethics Professionalism | 73 |
Implement appropriate internal controls | 76 |
Truthful trust records | 78 |
Dont be passe about passwords | 79 |
Creating strong passwords | 81 |
Thirteen tips to avoid a malpractice claim | 82 |
Twelve costly technology and email gotchas | 85 |
Learning more about ethics and professionalism | 90 |
Business entertainment dos and donts | 19 |
Learning more about client service | 21 |
Marketing Client Development | 23 |
A marketing plan for an individual lawyer | 25 |
Market yourself with technology and the Internet in 10 easy free or inexpensive ways | 28 |
Nine tips for a clientfocused Web site | 30 |
Your office as a marketing tool | 32 |
Eight ideas to more effective and enjoyable business networking | 34 |
Learning more on marketing and client development | 36 |
Technology | 39 |
Timesaving PC keyboard shortcuts | 40 |
Toggling between programs and documents on a PC | 41 |
Mac keyboard shortcuts | 42 |
Google search tips | 45 |
Nine essential hardware software and gadgets tips | 46 |
Learning more about legal technology | 48 |
Coping with Email | 51 |
Send fewer emails and help save world productivity | 53 |
Effective and safe use of email | 55 |
Learning more on coping with and managing email | 58 |
Making More Money | 59 |
Technology and better timekeeping can help you capture more time | 63 |
Five steps to better clients using a client report card | 65 |
Seven tips to craft bills your clients want to pay | 66 |
Ten tips to turbo charge your time and billing system | 68 |
Learning more on practice finances and making more money | 71 |
Management Operations and Staff | 91 |
Making the most of meetings | 94 |
Nine easy tips to hiring terrific employees | 96 |
Staff interview questions | 98 |
Staff moraleboosting tips that return dividends | 99 |
Top 10 management feedback questions for your employees | 100 |
Nine things to make staff an essential part of your team | 101 |
A dozen topics for productive monthly staff meetings | 102 |
Indispensable tips to navigate staff conflicts | 105 |
Ten ideas to create a productive and rewarding staff telecommuting policy | 107 |
A dozen practical tips for improving your performance in the daytoday practice of law | 109 |
Learning more on management operations and staff | 113 |
Strategy and Planning | 115 |
The 23 rule | 117 |
What makes a good leader? | 118 |
Strategic planning 101 | 119 |
The 7 keys to practice success | 121 |
Learning more on strategy and planning | 122 |
Learning More | 123 |
Best resources for learning more about law practice management | 125 |
Great resources for solo and small firm lawyers | 127 |
Ten best blogs on law practice management issues | 128 |
Ten best bet books for busy lawyers | 129 |
Conclusion | 131 |
| 133 | |
Common terms and phrases
୧୧୧୧ ABA Law Practice ABA LPM Section ABA TECHSHOW Adobe Acrobat Arrow will jump better billing blog Busy Lawyer's Guide check requisition CLIENT DEVELOPMENT MARKETING CLIENT SERVICE Client COPING WITH E-MAIL create documents e-mail messages Edition elevator speech employees Ethics & Professionalism etiquette goals implement Internet jump the cursor keyboard shortcuts law firm Law Practice magazine Law Practice Management Law Practice Today Lawyer's Guide Ethics leader legal technology Marketing & Client marketing plan matter meeting metadata Microsoft Outlook Money Operations passwords person Pinnington potential clients Practice Management Section practice of law productivity programs receptionist remember resources for learning right clicking rubber chickens SERVICE Client Service solo and small STAFF Management strategic plan Strategy and Planning stress success sure tasks telecommuting things tion Trautz The Busy trust account voice mail whole word