The Principal as Leader of Challenging ConversationsDirect difficult discussions toward successful outcomes every time! For every headteacher who has ever wished for a quick reference guide to keeping challenging conversations on course, the ideal tool is here! Inside are all the skills you need for navigating high-stakes interactions with staff, parents, students, and district leaders and steering them toward win-win solutions. Case studies throughout the book identify the risk areas and provide the steps to mastering techniques for: - Active listening - Assertive communication - Providing effective feedback - Staying calm - Problem solving - Mediation. Also included are scripts, sample dialogues, style inventories, checklists, and resources for practicing skills learned from the case studies. Like having a communications coach in your back pocket, this guide gives tips for building a collaborative culture focused on what matters most--working together to achieve student success. |
Contents
Preface | |
Acknowledgments | |
Chapter 1 IntroductionDimensions of Challenging Conversations | |
Chapter 2 Engaging in Challenging Conversations | |
Chapter 3 Listening for Meaning | |
Chapter 4 Providing Effective FeedbackSay What You Mean Mean What You Say | |
Chapter 5 Being Assertive | |
Chapter 6 Managing AngerYours and Theirs | |
Chapter 7 How Do You Respond to Challenging Conversations? | |
Chapter 8 The School Leader as MediatorFacilitating the Challenging Conversations of Others | |
Afterword | |
Resources | |
Other editions - View all
The Principal as Leader of Challenging Conversations Ontario Principals' Council, Limited preview - 2011 |
The Principal as Leader of Challenging Conversations Ontario Principals' Council, Limited preview - 2011 |