The Big Store: Inside the Crisis and Revolution at SearsIn 1972, Sears, Roebuck & Co. was the quintessential American success story. It accounted for over one percent of the gross national product. Suddenly, it found itself in a downward spiral. Award-winning journalist Donald Katz was given unrestricted access to Sears's records and executives to write this revealing account of the downfall and resurrection of an American icon. |
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