Total Quality JourneyJean-Marie Martino |
Contents
The Total Quality Journey LIBRARY | 5 |
LEADERSHIP TRAINING AND TEAMWORK | 13 |
GAIN RESULTS THROUGH CUSTOMER COMMITMENT | 20 |
Copyright | |
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Common terms and phrases
1995 Manufacturing Ames Rubber Corporation areas Armstrong World Industries assessment AT&T award criteria Baldrige Award Baldrige criteria Baldrige National Quality Baldrige process Baseline goals benchmarking Building Products Operations business processes business results Chart coaching competitive Conference Board continuous improvement created customer satisfaction customer service customer value customer wanted deliver Domino's Pizza Eastman Chemical Company employees empow Empowerment environment executive Federal Express Corporation FedEx feedback report fiber focus focused Graniterock GraniteXpress healthcare and education information and analysis information systems innovation internal customer leadership Lotus Notes Lucent Technologies Malcolm Baldrige National Manufacturing Winner market share measure ment National Quality Award on-time delivery optical fiber organization percent performance excellence process management products and services quality journey quality management quality process Quality program requirements Small Business statistical process control strategic plan Supplier Excellence process suppliers and carriers tomer total quality truck winning companies