Work and Learning in Micro Car-repair Enterprises: A Comparative Study on the Relationship Between Technological and Organisational Developments and Training Activities in Micro Car-repair Enterprises in Four European Countries : Synthesis ReportWork and learning in microenterprises in the car repair industries of four European Community (EC) countries were examined through 21 case studies of firms with 10 or fewer employees (6 firms in Ireland and 5 each in Greece, the Netherlands, and Spain). Structured interviews were conducted with each firm's owner and 60 motor vehicle mechanics at the 21 firms. Firms were not selected randomly; rather, they were selected because of their active use of training to adapt their staff to technological, economic, and organizational change. The sample included franchise and nonfranchise firms. All 21 microfirms studied were simultaneously pursuing growth strategies and the strategy of specialization in networks. Of the 60 mechanics interviewed, 43 had initial vocational education for the sector. Except for the apprentices, all 43 mechanics participated in continuing training during the previous 3 years. Of the 17 mechanics with no initial training for the sector, 10 (59%) had participated in continuing training and only 7 (41%) reported learning a great deal from that training. Many employees developed skills through incidental learning (including learning by solving problems individually or with colleagues, learning by regular rotation of tasks, and learning under the boss or an experienced worker). (Contains 23 tables/figures) (MN) |
Contents
Case studies | 11 |
The Dutch Bosch dealership 3 sections each run by specialists | 18 |
3 | 31 |
Copyright | |
4 other sections not shown
Common terms and phrases
after-sales service Alfa Romeo cars apprentice asking for help/advice authorised workshops Bonacker car manufacturers car repair firms car repair sector car repair workshops car-repair enterprises changes CITROEN continuing vocational training customers DAEWOO Dave deal developments diagnostic unit diesel diesel engines distributor Dutch electrical electrician electronic employees entrepreneur experienced mechanic Figure foreman franchised workshops garage Greece important incidental learning independent workshops initial vocational education IVECO KIA MOTORS knowledge LADA learning by asking Lucas manuals methods of incidental micro car firms micro enterprises Mitsubishi space wagons motor mechanics motor vehicle Neth Netherlands Nissan non-franchised car non-franchised workshops OPEL organisation Peugeot qualifications repair shops role ROVER cars SEAT dealership sell service manager skills SKODA dealership small-business owners solving problems specialised staff strategy technical technicians Thessaloniki training and learning training courses transition Usenet warranty workplace