The Design of Everyday Things
First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.
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Review: The Design of Everyday ThingsUser Review - Joaquin - Goodreads
A must-read about UX Read full review
Review: The Design of Everyday ThingsUser Review - Amy Goodchild - Goodreads
Some useful information but, honestly, this book was a bit of a slog to get through. I feel like it goes into too much detail on some things, in a way that is essentially just repeating the same ... Read full review