Air traffic control: human performance factors
From the Foreword by Captain Daniel Maurino, ICAO:'...Air Traffic Control...will remain a technology-intensive system. People (controllers) must harmoniously interact with technology to contribute to achieve the aviation system's goals of safe and efficient transportation of passengers and cargo...This book...considers human error and human factors from a contemporary and operational perspective and discusses the parts as well as the whole...I hope you enjoy reading it as much as I did.'The motivation for writing this book comes from the author's long standing belief that the needs of Air Traffic Service personnel are inadequately represented in the aviation literature. There are few references to air traffic control in many of the books written for pilots and about pilots and this is also observed at the main international conferences.In line with the ICAO syllabus for human factors training for air traffic controllers, the book covers the main issues in air traffic control, with regard to human performance: physiology including stress, fatigue and shift work problems; psychology with emphasis on human error and its management, social psychology including issues of communication and working in teams, the environment including ergonomic principles and working with new technologies and hardware and software issues including the development of documentation and procedures and a study of the changes brought about by advanced technologies.Throughout the text there are actual examples taken from the air traffic control environment to illustrate the issues discussed. A full bibliography is included for those who want to read beyond these issues. It has been written for all in air traffic services, from ab initio to the boardroom; it is important that the men and women in senior management positions have some knowledge and awareness of the fundamental problems that limit and enhance human performance.
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The Need for Human Factors
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24 left ability accident action active failures Air New Zealand Air Traffic Control aircraft airlines airport Anyfield approach ATC environment ATCO attitude auditory automated aviation behaviour Boeing Callsign cause circadian circadian rhythm clearance CNS/ATM cognitive communication complex considered controller's cues culture data-link decision defences detect disaster discussed display effect equipment feedback Figure Firstly flight crew flight level flight progress flight progress strips flying Free Flight frequency function GNSS human error human factors ICAO imagery important incident individual information processing interaction involved issues latent failures Liveware memory mental model navigation normal occur operational organisation perception person pilot position problems procedures radar readback recognised relationship response result runway safety shift shiftwork short-term memory situation awareness skills sleep loss stress strips task tower Traffic Control environment USAIR variables violations visual workload