Reference and information services: an introduction

Front Cover
Libraries Unlimited, 2001 - Language Arts & Disciplines - 617 pages
7 Reviews
Updated to reflect the latest trends and the newest sources commonly used for reference work, this latest edition of the highly acclaimed text includes a more detailed discussion of a wider range of reference-related services--including interlibrary loan, document delivery, and readers' advisory services. There is also increased attention to ethical issues and a stronger focus on user-centered services, both face-to-face and mediated by technology. In addition, the authors discuss Web sites of significant value and the impact of the Internet on reference services.

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LibraryThing Review

User Review  - Tlnelson - LibraryThing

This book was very helpful for references services; however they could have cut out the minute discussion of every reference resource available to man. This book is outdated immediately after it's printed. The bibs at the end of each chapter were very nice and led to much more information. Read full review

Review: Reference and Information Services: An Introduction (Library and Information Science Text Series)

User Review  - Russell - Goodreads

libraries,information services,reference services Read full review

Contents

ETHICAL ASPECTS OF REFERENCE SERVICE
28
THE REFERENCE INTERVIEW
47
Steps in the Reference Interview
53
Copyright

38 other sections not shown

Common terms and phrases

About the author (2001)

Bopp is Associate Professor of Library Administration, Emertius, University Library, University of Illinois of Urbana-Champaign.

Smith is professor and associate dean, Graduate School of Library and Information Science at University of Illinois at Urbana-Champaign.