How to Say It: Be Indispensable at Work: Winning Words and Strategies to Get Noticed, Get Hired, andGet Ahead (Google eBook)

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Penguin, Apr 5, 2011 - Business & Economics - 240 pages
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Read the Writing on the Wall Before They Knock the Walls Down
Seeing the Bullseye on Your Back
Speak the Language of Business
The Offer of Mastery
Dont Just Make a Sale Create a Customer
I Think I Am a Verb
So Dig In
Its About Time to Start Playing Offense
3 Be the Clutch Brand
4 Be the CustomerSatisfaction Brand
5 Be the FeelGood Brand
6 Be the Popular Brand
7 Be the Loyal and Dedicated Brand
9 Be the HighSales Brand
11 Be the AllPurpose Brand
12 Defend Your Brands

When Are Wild Dreams Too Wild?
Set New Goals
Are You Satisfied with Your Job?
How to Create Satisfaction
Make It Real
Selling the New Job
Korporate Karma
How to Wreck Rapport
Creating the Right Feelings
Offer and Ask
Offer Praise and Offer Criticism
Friction and Conflict
Apologies That Build Rapport
Commemorate and Celebrate
Common and Uncommon
Not Bad Not Good Just Is
The Roots of Conflict
Know When to Be a Coach and Know When to Be a Referee
Conflict Management Procedures
The Musketeer Solution
1 Be the Eternally BrandNew Brand
2 Be the ProblemSolver Brand
The Eternal Truth Part 1
Make an Offer
Exercise Empathy
Boss Imperfect
The Ties That Bind
Real World
Failure Is an Option
Categorically Speaking
Its Just Business
The Moral of Kryptonite
Danger Signs
Wake Up to Ethics
How to Stop Making Yourself Dispensable
Where to Start
Work the Room
Social Media
On the Job
Start Filling Your Prospect Pool
Time for a Change?
Making It Happen
Easing Into It

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