Search Images Maps Play YouTube News Gmail Drive More »
My library | Help | Advanced Book Search | Web History | Sign in

Books

Authenticity:

what consumers really want
Front Cover
18 Reviews
Harvard Business School Press, Sep 24, 2007 - Business & Economics - 299 pages
In 1998, Pine & Gilmore identified "experiences" as economic offerings distinct from commodities, products, and services. In so doing, they launched an entire field of consulting in "experiential marketing" and "experience management."Since then, they have been studying how consumers determine the value of their paid-for experiences. One trait has risen to prominence: authenticity. How authentic is the experience? Is it what they expected? Why or why not? The authors introduce the concept of perceived authenticity, or how a consumer experiences a product, service, environment, communication, or person. Therefore, businesses must understand what it means to "render authenticity" in their consumer offerings and outreach, and they must learn to manage the process of, and excel at, rendering authenticity and behaving authentically. This book is arguably the first to provide some practical business advice and talking points for managers and marketers.

From inside the book

What people are saying - Write a review

User ratings

5 stars
2
4 stars
3
3 stars
5
2 stars
3
1 star
3

Review: Authenticity: What Consumers Really Want

User Review  - Henrik Häkkä - Goodreads

A book with valid points, interesting examples and a subject that resonates with the consumer me. The writing is a bit too academic. Read full review

Review: Authenticity: What Consumers Really Want

User Review  - Steve Dragoo - Goodreads

Interesting ideas. Very thought-provoking and applicable to personal and business spheres. Read full review

All 18 reviews »

Related books

Contents

The Demand for Authenticity
9
The Supply of Inauthenticity
33
Rendering Authenticity
77
Copyright

8 other sections not shown

Other editions - View all

Common terms and phrases

About the author (2007)

B. JOSEPH PINE II and JAMES H. GILMORE are co-founders of Strategic Horizons LLP, and organization dedicated to helping executives see the world differently. PINE is also the author of "Mass Customization

Bibliographic information