Listening: the forgotten skill
A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions--millions of dollars' worth of mistakes just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you--professionally, socially, and personally. With her time-tested techniques, you'll learn how to:
* Eliminate distractions and improve your concentration on what is being said
* Locate key words, phrases, and ideas while listening
* Cut through your own listening biases
* Interpret body language clues
* Ask constructive, nonthreatening questions that elicit real information
* Get others to listen to you
* Master a whole range of listening skills that you can use on the job and in your personal life
Listening: The Forgotten Skill uses an interactive learning approach with work-sheets, charts, graphs, and self-tests that help you pace and monitor your own progress.
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What people are saying - Write a review
This book was very boring and very dry to try and read. I struggled with staying interested in what the author had to say. It may be helpful for some, but as for me, it only made me more confused and very frustrated!!
Review: Listening: The Forgotten Skill: A Self-Teaching Guide (Wiley Self-Teaching Guides)User Review - Goodreads
It presented new good ideas. However, it's a little bit boring! By the way, there is a mistake in the diagram on page 2; listening part 40% should be talking part 35%.
How You Got to Be the Listener You Are
Barriers between Listener and Speaker
Listening to Yourself
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