Listening: The Forgotten Skill: A Self-Teaching GuideA proven program for turning effective listening into a powerfulbusiness tool Managers and other employees spend more than 40percent of their time listening to other people but often do it sopoorly that the result is misunderstood instructions, misdirectedprojects, and erroneous actions--millions of dollars' worth ofmistakes just because most people don't know how to listen. In thisnew edition of her classic guide to the art of effective listening,Madelyn Burley-Allen shows you how to acquire active, productivelistening skills and put them to work for you--professionally,socially, and personally. With her time-tested techniques, you'lllearn how to: * Eliminate distractions and improve your concentration on what isbeing said * Locate key words, phrases, and ideas while listening * Cut through your own listening biases * Interpret body language clues * Ask constructive, nonthreatening questions that elicit realinformation * Get others to listen to you * Master a whole range of listening skills that you can use on thejob and in your personal life Listening: The Forgotten Skill uses an interactive learningapproach with work-sheets, charts, graphs, and self-tests that helpyou pace and monitor your own progress. |
Contents
What Is Listening and What Can It Do for You? | 1 |
How You Got to Be the Listener You | 22 |
Barriers between Listener and Speaker | 46 |
Copyright | |
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Common terms and phrases
active listening approach attitude aware barriers become behave beliefs Bhagwan Shree Rajneesh boss co-workers communication critical Dave develop discussion effective listening empathetic listening employee Eric Berne example EXERCISE experience facial expression feedback FIGURE filters frustrated give Going Nowhere Cycle happened hear I-rational ideas important improve your listening influence interaction internal thought process judging judgment keep learned level 1 listening listen at level listen effectively listener's LISTENING ASSESSMENT listening behavior listening efficiency listening habits listening response listening skills look manager Margie Margie's mind mode modify never someplace nonjudgmental nonverbal behavior nonverbal communication OK-OK OK-You're ourselves patterns pay attention percent performance appraisal person positive positive feedback problem rebuttals rescuer result self-concept Self-Teaching Guide seminar situation solve someone speaker statements stop summarizing supervisor talking tell tening things tion tone of voice understanding upset verbal words you-blaming ܚ ܚ ܚ