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ADDRESS Alliance for Redesigning American Society assessment bench benchmarking best practices Budget Office Chief Financial Officers conference Consortium Council of Governors customer satisfaction Customer Service e-mail federal agencies Finance Project Financial Management Focus or Specific goals Government Accountants Government Performance Governors Policy Advisors GPRA Implementation Growth Policies Board Hatry identify improve Internal Revenue Service International City/County Management investment issues listed Managing for Results measurement systems National Performance Review OECD organizations P.O. Box Performance and Results Performance Auditing performance budgeting performance indicators Performance Management performance measurement Performance-Based Budgeting Planning and Budget planning and performance Productivity Press Program Evaluation provides Public Administration Public Innovator Public Management Public Sector Redesigning Government Reinvention request a copy Research Triangle Park resource guide Society for Public Southern Growth Policies Strategic Management Strategic Planning SUMMARY OF RESOURCES topics total quality management U.S. Department Urban Institute Washington