I Hear What You Say, But What Are You Telling Me: The Strategic Use of Nonverbal Communication in Mediation
I Hear What You Say, But What Are You Telling Me? is a fascinating, original, and invaluable tool kit filled with practical information and techniques for mediators who want to use nonverbal communication to their strategic advantage. Employing a proven process, Barbara Madonik--communication expert, mediator, and international consultant--reveals what it takes to understand, analyze, and utilize nonverbal communication to greatly enhance the mediation process.
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Practical ApplicationsRepresentational Systems
Practical ApplicationsGeneral Patterns
Identifying Individuals Cues and Patterns
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affiliators answer ask parties auditory system avoid believe breathing buyer's remorse Canadian Bar Association caucus chairs clients Columbo comfortable communication patterns conscious awareness conversation create cross-dominance cue chains cultures decision effective environment example experience eye cues eye patterns fear feel fight-or-flight response final agreement flip chart focus hear ideas identify incongruity invite issue kinesthesia kinesthetic preference kinesthetic system lawyer listeners look match mation medi mediating parties mediation process mediation room mental micro-thinkers monochronic move movement munication nonverbal communication nonverbal cues notice offer onionskinning other-than other-than-conscious level paralanguage party's people's perceive person physical cues polychronic position preferred system questions rapport remember representational system resolution response result sense signals Sometimes sound speakers specific structure suggest system cue system preference talk technique telephone tell things tion tone touchstones track transderivational search trigger visual system words