I Hear What You Say, But What Are You Telling Me: The Strategic Use of Nonverbal Communication in Mediation

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Wiley, Oct 16, 2001 - Business & Economics - 320 pages
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I Hear What You Say, But What Are You Telling Me? is a fascinating, original, and invaluable tool kit filled with practical information and techniques for mediators who want to use nonverbal communication to their strategic advantage. Employing a proven process, Barbara Madonik--communication expert, mediator, and international consultant--reveals what it takes to understand, analyze, and utilize nonverbal communication to greatly enhance the mediation process.

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Contents

Practical ApplicationsRepresentational Systems
23
Practical ApplicationsGeneral Patterns
34
Identifying Individuals Cues and Patterns
48
Copyright

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About the author (2001)

Barbara G. Madonik is president of Unicom Communication Consultants Inc., a firm specializing in communication consulting and training, and dispute investigation and resolution services. She can be contacted at barbara.madonik@utoronto.ca

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