Transforming the Organization: A Social-technical Approach (Google eBook)

Front Cover
Greenwood Publishing Group, Jan 1, 1999 - Business & Economics - 346 pages
0 Reviews

The rapidly increasing rate of world change demands not just incremental change that organizations have used in the past, but fast, radical alterations of their strategy, culture, structure, and processes. Nothing less than transformation will do, says Dr. Oden—a complex, continuing effort that may be closer to revolution than evolution. Oden lays it out in his customarily clear, programmatic way. He covers actions that must precede the initiation of a transformation; guidance on how to perform the technical, social, and behavioral tasks, and the actions required to wrap up and integrate everything into a complete, workably transformed organization. His book provides a clear goal for the transformation, an excellent description of transformational leadership, and a simple, powerful model of the process. The result is essential reading for upper management in private and public sector organizations and for their colleagues in the academic community.

Part I covers the preparatory actions that organizations should take before initiating a transformation, without which the effort is doomed to failure, says Dr. Oden. In Part II he covers the technical or engineering aspects of the transformation. First he develops a process map of the organization as the basis for process improvement; then he diagnoses the existing and future organization to determine how processes should be improved. In Part III he looks at the various organizational change methods that are available, conducts a broad design of the total organization, and then designs the human resource support processes for the transformed organization. Finally, in Part IV, Dr. Oden shows how to incorporate the redesigned processes into the existing system—the most difficult part of the transformation—and ends by showing how better integration can be achieved to provide better overall transformational results.

  

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

Introducing the Transformation Process The Situation Facing Todays Organizations
3
Required Response of Future Organizations
7
The Nature of Transformational Change
10
SocialTechnical Systems Approach to Transformation
14
Implementing Transformational Change
17
Transformational Leadership
19
TopLevel Preparations and Diagnosis
20
Planning for Transformation
28
Conduct Detailed Analysis and Redesign
169
Synthesize and Document Improved Process
176
Information Redesign of Processes
179
The Information Technology Development Process
180
Design Teams and Information Technology
191
Information Modeling Methods
193
Socially Redesigning the Organization
201
Introduction to Social Redesign
203

Implementing Change
33
Evaluate and Consolidate
38
Strategic Planning for Transformation
43
Define the Business and Develop the Mission
47
Develop Value Propositions
49
Develop Competencies
55
Match Value Propositions and Competencies
61
Develop Evaluate and Select Strategies
64
Implement Strategic Plans
65
Transforming the Organizational Culture
67
Cultural Planning
71
Organizing and Planning for Transformation
89
Organization Plan
90
Developing an Action Plan
99
Executing the Plan
105
Technically Redesigning the Organization
109
Introduction to Technical Redesign
111
The Evolution of Process Redesign
114
The Nature of Process Redesign
116
Process Mapping and Process Redesign
119
THE IDEF0 Functional Modeling Method
122
THE IDEF3 Process Description Capture Method
128
Broad Technical Redesign of the Enterprise
133
Collect and Analyze Information on the Existing Processes of the Enterprise
134
Collect and Analyze Information on Future Enterprise Processes
136
Diagnose Future Needs and Develop Enterprise Concept
140
Select Processes for Improvement
145
Allocate Processes to Project Team for Implementation
151
Detailed Technical Redesign of Work Processes
155
Jump Start the Project Redesign Team
156
Document and Analyze Existing Process
157
Determine Needs Outputs and Applications
159
Creative Process Redesign
160
Develop Process Architecture
164
Implementing Cultural Change
204
The Role of Communication in Social Change
215
Other Change Methods
219
Broad Social Redesign of the Organization
223
Analyze the Existing Organization Structure
226
Diagnose Future Organization Needs
228
Develop the Future Organization Concept
234
Diagnose Human Resource Requirements
241
Detailed Social Redesign of the Organization
245
Designing Work Teams
249
The Networked Organization
253
Education and Training
258
Toward Continuous Individual Learning
260
The Learning Organization
262
Redesigning Human Resource Processes
267
A New Role for Human Resources
268
Recruiting and Selecting Personnel
271
Performance Measurement and Assessment
274
Recognition and Reward System
279
Career Paths and Development
284
Completing the Transformation
289
Evaluating and Incorporating Redesigned Systems
291
Prepare for Incorporation
296
Update Design of Existing Enterprise System
300
Incorporate Redesigned Process
304
FollowUp Actions
307
Integrating the Transformation
309
Integration Through Enlightened Direction Setting
313
The Integrated SocialTechnical Approach
317
Integration Through Technology
320
Integration Through Teams
321
Selected Bibliography
327
Index
337
Copyright

Common terms and phrases

References to this book

About the author (1999)

HOWARD W. ODEN was a consultant and Associate Professor of Management, Nichols College, Dudley, MA, specializing in entrepreneurship, innovation, and the management of organizational change.

Bibliographic information