Juran on Planning for Quality
By the most famous expert on quality in the world, this book offers a universal basis for quality planning--applicable throughout any organization and in all industries and extensively field-tested by quality managers in more than 50 manufacturing and service companies. 10 line drawings.
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Introduction to Quality Planning
Who Are the Customers?
What Are the Needs of Customers?
14 other sections not shown
activities analysis apply approach AT&T Technologies audits Chapter clients common competitive competitive analysis concept corporate cost of poor create customer needs CWQM data banks departmental quality planning departments design review differences establish evaluation example feedback Figure flow diagram frequency distribution Frequency histogram functions human error human sensing identify impacted industries input input-output diagram internal customers joint planning Juran lessons learned levels managerial means ment multiple operating forces optimizing optimum organization Pareto principle participation percent performance planners Planning for Quality poor quality precision problem process capability Process Capability Index process control process design process features processor team product design product development product dissatisfaction product features project team quality features quality goals quality improvement requires responsibility salability sensor specific spreadsheet standard standard deviation suppliers technological tion tomers triple role units of measure upper managers variables wave solder workers