Juran on Planning for Quality

Front Cover
Díaz de Santos, 1988 - Self-Help - 341 pages
0 Reviews
By the most famous expert on quality in the world, this book offers a universal basis for quality planning--applicable throughout any organization and in all industries and extensively field-tested by quality managers in more than 50 manufacturing and service companies. 10 line drawings.

From inside the book

What people are saying - Write a review

Juran on planning for quality

User Review  - Not Available - Book Verdict

Juran, an expert on quality, attributes the quality problems prevalent in the United States today to errors in planning. To guide managers toward successful implementation of quality planning programs ... Read full review

Contents

Introduction to Quality Planning
1
Who Are the Customers?
17
What Are the Needs of Customers?
34
Copyright

14 other sections not shown

Common terms and phrases

About the author (1988)

Dr. Joseph. M. Juran, Co-Editor-in-Chief, publishes the leading reference and training materials on managing for quality, a field he has led internationally for decades. A graduate in engineering and law, Dr. Juran helped to create the U.S. Malcolm Baldrige National Quality Award and has received over 40 medals and awards from 12 countries, including The Order of the Sacred Treasure from the Emperor of Japan, and the National Medal of Technology from the President of the United States for "his lifetime work of providing the key principles and methods by which enterprises manage the quality of their products and processes, enhancing their ability to compete in the global marketplace." Among his 20 books, the Handbook is the international reference standard.

A. Blanton Godfrey, Ph.D., Co-Editor-in-Chief, is Chairman and Chief Executive Officer of Juran Institute. A former head of the Quality Department of AT&T Bell Laboratories, he is a co-author of Modern Methods for Quality Control and Improvement and Curing Health Care. He contributed to the creation of the Malcolm Baldrige National Quality Award and served as a judge from 1988-1990. He holds a Ph.D. in statistics from Florida State University.

Bibliographic information