The Consulting Process in ActionThis book is the accumulation of 35 years of work of the authors who have helped shape the training and development field. Teachers, trainers, consultants, and continual learners themselves, the authors share their repertoire of concepts, strategies, and techniques. The authors identify the six phases of almost any consultant-client working relationship: engaging in initial contact and entry; formulating a contract and establishing a helping relationship; identifying problems through diagnostic analysis; setting goals and planning for action; taking action and cycling feedback; and completing the contract. This book emphasizes the role of the consultant (internal or external) in an organizational setting. The reader will learn to recognize the most appropriate, effective, and credible route to solving almost any consulting conundrum. The use every chart, checklist, and reference in this work will improve your job performance. Learn to: recognize the phases in consulting; cope with ethical dilemmas; assess and evaluate your projects; consult in internal settings; facilitate change; and more. |
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Ability able action research activities advocate alternatives applied approach appropriate areas Associates attitudes become behavior Chapter clarify client system collection commitment competence concerning consider consultant's consulting process continuing contract criteria deal decisions defined dilemmas direct effective efforts ethical evaluation example experience explore external fact feel field Focus function giving goals Gordon helper human identified important improving individual initial inside interesting internal internal consultant interpersonal intervention involved issues kind knowledge learning Lippitt Management meet methods objectives observation one's operating organization organizational oriented particular phases planning possible potential practice present problem problem-solving procedures professional questions relationship responsibility role share situation skills social society solve sources standards successful suggest task techniques tion University usually utilize values XX XX