Managing The Professional Service Firm (Google eBook)
For the first time in paperback, international expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms.
Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals.
Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex. Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."
What people are saying - Write a review
Review: Managing The Professional Service FirmUser Review - Laura - Goodreads
So happy to be done with this book! ugh, reading it was painful. My CEO recommended reading it to get familiar with consulting. Maybe this is part of the reason I don't get excited about my job most days. Read full review
Review: Managing The Professional Service FirmUser Review - Brent Davies - Goodreads
Great content. Eye opening in how and why firms are managed the way they are. Read full review
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