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The Tremont as We Found It
Launching the Project
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action action-research activities Agnes Argyris asked behavior busboys cashiers changes checkers chef Chris Argyris Coffee Coffee Shop consider cost reduction department head desk develop dining room discussion Elliott Jaques employees executives feel felt front office girls give Grellis group meetings guests handle Housekeeping Department human relations Hume idea improve industrial engineering interactions interpersonal interviewing Kane kitchen knew Kraus Kraus's Larry Larry's leadership maids ment Miss Dickson Miss Lentz Miss Paris months night girls night manager night shift organization organizational percent person personnel manager personnel office plans problems responsibility role seemed situation Smith stations subordinates suggestions supervisor swing girl talk tell tension things tion told top management Tremont turnover union waiters and waitresses Whyte Wiley's William Foote Whyte workers Zebra girls Zebra Room