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analysis argued Argyle and Dean Ayling and Rutter behaviour British Journal British Telecom callers CCTV Clinical Psychology closed-circuit television Communications Studies Group Community Psychology conversations correlations Crisis Intervention cuelessness model Cyclops depersonalised differences discussion emerged evaluation examined example experiment experimental eye-contact filled pauses findings formal gaze hotline important interaction interparty interpersonal interruptions issues Journal of Personality Journal of Social Kemp and Rutter Kendon less literature looking loudspeaking measures medium of communication monitor Morley and Stephenson negotiation nonverbal Nonverbal Communication Open University organisation outcome parasuicide participants patients pattern prediction produced psychological distance questionnaire questions relationship reported responses role Samaritans Scherer schizophrenic sessions Siegman signals simultaneous speech social cues Social Presence Social Psychology sound-only condition speaker speech disturbance speech rate Studies Group paper subjects suggested suicide task task-orientation task-oriented telecommunications theoretical tutors University of Wisconsin-Extension UWEX variables verbal visual communication visual contact