Advances in Library Administration and Organization, Volume 26 (Google eBook)

Front Cover
Edward Garten, Delmus E. Williams, James M. Nyce, Janine Golden
Emerald Group Publishing, 2008 - Language Arts & Disciplines - 366 pages
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This collection of essays is designed to challenge working administrators and researchers to look more closely at their operations and consider again how they develop people and the organizations in which they work. It leads off with an article on skill development in reference service using a holistic approach to analyze reference in context. Then comes an article on the importance of organizational culture in defining service organizations in general and libraries in particular. It argues that when one considers libraries in this light, the importance of a strong ethical framework becomes evident in our institutions. The third article looks at advice networks, and addresses the importance that contacts within and outside of the library in which we work and within and outside of our profession play on individual's receptivity to innovation.The next three articles relate to personnel matters. The first discusses issues relating to the relationship between faculty status and tenure and salaries in academic libraries. This is followed by a piece that looks at the development of leaders for small, rural libraries, most of whom will not have formal training in librarianship. A third piece analyzes the criteria for selecting academic library directors that are considered important by those administrators who oversee this key leadership position.We then close with an article that looks at the validity of SERVQUAL as applied to a large public library system. LibQUAL+, an adaptation of SERVQUAL designed for use in academic libraries has become a staple in our literature for years, but there is little available that really turns a critical eye to the use of this important tool. This article will perhaps begin a heal
  

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Contents

The Dreyfus model in library reference work
1
Chapter 2 Corporate culture and the individual in perspective
41
The relationship of professional advice networks to receptivity to innovation in academic librarians
71
Chapter 4 Faculty status tenure and compensating wage differentials among members of the Association of Research Libraries
151
A qualitative study of the female experience
209
a comparison of the attributes qualifications and competencies desired by chief academic officers with those recommended by academic library direct...
265
A confirmatory approach
317
About the authors
349
Author index
351
Subject index
361
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About the author (2008)

EDWARD D. GARTEN has been Director of University Libraries at the University of Dayton since 1985.

Williams-Dean, University Libraries, Univ. of Akron

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