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1011 Main Street above-referenced invoice answer a complaint apology appointment letter appreciate your interest ASK FOR—AND RESPOND binders booth display Bronx business letters CANCEL OR DECLINE cassettes Co-Worker COLLECTION LETTERS Company Policy corrected CRITICIZE CONSTRUCTIVELY day-to-day business deal Dear DECLINE GRACIOUSLY Declining a Gift error EXPRESSING CONDOLENCES feel FOLLOW-UPS FOR—AND RESPOND TO—SPECIAL frustrating task GUIDELINES FOR EXPRESSING handle collection HONEST AND DIPLOMATIC INTRODUCTIONS AND LETTERS Jones June Keep the letter legal action let me know let you know letter brief LETTERS OF REFERENCE Main Street Midville MAKE—AND TAKE—THEM TACTFULLY meeting Michael Smith 1011 numbers once to avoid PAYMENT IS OVERDUE person being introduced plans problem PROFESSIONAL Pushy Salesperson recipient refusal REMIND CUSTOMERS REMIND WITHOUT OFFENDING REPRIMANDS request RESPOND TO—SPECIAL INQUIRIES SAYING YOU'RE SORRY SENSITIVE GUIDELINES sensitive letter Sincerely Smith 1011 Main sorry to let SUGGESTIONS FOR SAYING SYMPATHY LETTER tardy Tell what action Thank writing a letter