Quality is Free: The Art of Making Quality Certain"Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. 'Quality Is Free' sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success"-- |
From inside the book
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Page 144
... performance for our people and we have to do it in a sincere way . Sincerity starts with our commitment to it . Motivation has nothing to do with it . Those who have used ZD programs over a period of time say they never understood how ...
... performance for our people and we have to do it in a sincere way . Sincerity starts with our commitment to it . Motivation has nothing to do with it . Those who have used ZD programs over a period of time say they never understood how ...
Page 146
... performance . Consider the three basic areas of performance in any organization : cost , schedule , and quality . All these are vital for success . Each requires the establishment of a performance standard that cannot be misunderstood ...
... performance . Consider the three basic areas of performance in any organization : cost , schedule , and quality . All these are vital for success . Each requires the establishment of a performance standard that cannot be misunderstood ...
Page 262
... performance standard for us than the company does . 145 Make a commitment to a standard , communicate it , recognize performance , and then recycle . 148 It is much less expensive to prevent errors than to rework , scrap , or service ...
... performance standard for us than the company does . 145 Make a commitment to a standard , communicate it , recognize performance , and then recycle . 148 It is much less expensive to prevent errors than to rework , scrap , or service ...
Contents
Part One THE UNDERSTANDING | 1 |
Making Quality Certain | 3 |
Quality May Not Be What You Think It Is | 13 |
Copyright | |
14 other sections not shown
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Common terms and phrases
acceptance accomplish agement Al Fielding attitude audit Bat Masterson Bergenfield Bill cause Charlie charts commitment computer programming concept conformance corporate corrective action cost of quality defect prevention discussion Elmer employees errors everything feel field service manager function goals going Grid happen Hugh idea implement individual involved ITT Corporation Kate lems look manufacturing measurement meeting ment never nonconformance operation pany percent performance person personnel planned plant printed circuit board prob problems profes professional purchasing quality department quality engineering quality improvement program quality improvement team Quality is free quality management quality program Ralph Lowell recognize requirements rework schedule smiled someone specific staff standard step supervisors suppliers sure talk tell things thought tion understand wrong ZD day ZD program Zero Defects