Case Studies in Organizational Communication 2: Perspectives on Contemporary Work Life

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Beverly Davenport Sypher
Guilford Press, 1997 - Language Arts & Disciplines - 403 pages
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An up-to-date collection of new case studies spotlighting the integral role of communication in today's workplace, this volume will succeed its highly acclaimed predecessor as a valued reference and teaching text. Based on first-hand observation, in-depth interviews, and survey research, some of the studies highlight creative and positive uses of different communication practices; others demonstrate how communication can hinder organizational functioning.

Bringing complex situations to life, the book explores key questions about how and why people work as they do today in large manufacturing companies and in small businesses, in high-tech industries, government, education, and the human services. Timely topics addressed include new communication technologies; the dynamics of teamwork; cross-cultural communication; sexual harassment; stress and burnout; and more.
  

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Contents

Introduction
1
I I
11
Conflict and Communication in a Research
31
Vocabularies of Motives in a Crisis of Academic
53
The Negotiation of
68
The Trials
84
Control in SelfManaging Teams
97
The Utilization of Employee Assistance Programs
110
A Conflict in Mission
170
Rational Designs
213
Integrated Demonstrations
262
Integrating Electronic Communication at Texaco
277
Attempting to Improve
312
Sexual Harassment on the Menu
353
Case Studies in Reconstructing
371
Index
391

A Case Study of Emergent
129

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About the author (1997)

Beverly Davenport Sypher, PhD, is Professor of Communication Studies and Divisional Dean for Social Sciences at the University of Kansas. This is the second volume of case studies that she has edited for Guilford. Her work has appeared in a variety of communication, psychology, and management journals, and she continues to focus on the kind of organizations created by the communication practices of employees. Most often she studies large-scale manufacturing organizations, but she has also helped employees of small nonprofit groups; local, state, and federal agencies, and various corporations sort out the consequences of communication choices and the possibilities of person-centered messages. Dr. Sypher is a recipient of the Speech Communication Association's Ecroyd Award for Outstanding Teaching in Higher Education and a Kemper Fellowship for Teaching Excellence at the University of Kansas.

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