Distributed Work

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Pamela Hinds, Sara Kiesler
MIT Press, 2002 - Business & Economics - 475 pages
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Technological advances and changes in the global economy are increasing the geographic distribution of work in industries as diverse as banking, wine production, and clothing design. Many workers communicate regularly with distant coworkers; some monitor and manipulate tools and objects at a distance. Work teams are spread across different cities or countries. Joint ventures and multiorganizational projects entail work in many locations. Two famous examples--the Hudson Bay Company's seventeenth-century fur trading empire and the electronic community that created the original Linux computer operating system--suggest that distributed work arrangements can be flexible, innovative, and highly successful. At the same time, distributed work complicates workers' professional and personal lives. Distributed work alters how people communicate and how they organize themselves and their work, and it changes the nature of employee-employer relationships.This book takes a multidisciplinary approach to the study of distributed work groups and organizations, the challenges inherent in distributed work, and ways to make distributed work more effective. Specific topics include division of labor, incentives, managing group members, facilitating interaction among distant workers, and monitoring performance. The final chapters focus on distributed work in one domain, collaborative scientific research. The contributors include psychologists, cognitive scientists, sociologists, anthropologists, historians, economists, and computer scientists.

  

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Contents

III
1
IV
3
V
27
VI
55
VII
57
VIII
83
IX
113
X
137
XVIII
283
XIX
309
XX
311
XXI
335
XXII
357
XXIII
379
XXIV
380
XXV
381

XI
165
XII
167
XIII
187
XIV
191
XV
213
XVI
235
XVII
259
XXVI
405
XXVII
407
XXVIII
433
XXIX
459
XXX
465
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About the author (2002)

Pamela J. Hinds is Assistant Professor of Management Science and Engineering at Stanford University.

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