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ability affirmative action applicants Applied Psychology assessment AT&T behaviors benchmarking benefits Bureau of National candidates career Chapter companies Corporation costs customers diagnostic discrimination discussed diversity effects employees employment Environmental Scanning evaluation example Exhibit external staffing factors firms goals Graphology groups hiring Hispanics HR activities HR decisions HR managers Human Resource Management identify immigrants impact increase individual internal interview job analysis Journal of Applied labor force layoffs levels measure ment objectives opportunities organization organization's organizational PepsiCo percent performance Performance Appraisal person Personnel Psychology Pizza Hut planning ployees policies predict predictor production programs promotion protected groups recruiting Relations Research responsibility role scores sexual harassment skills Source specific strategy supervisors tests tion turnover unions United validity wages Wall Street Journal women workers Xerox