Foundations of Informing Science: 1999-2008 (Google eBook)

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Informing Science
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Chapter 7 on Task Complexity provides a brilliant synthesis on the subject. The remaining chapters are equally well researched. Saviour (Steve) M. Filletti.

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Peter Bednar suggested that Chapter 13 "Use and Redesign of Informing Systems: Lessons to Learn from Philosophizing and Practicing" by Hans-Erik Nissen, is really worth reading.

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