Managing the Quality of Health Care in Developing Countries, Volumes 23-258

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World Bank Publications, 1995 - Social Science - 80 pages
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World Bank Technical Paper No. 258. Quality of health care is a complex concept interwoven with value judgments about what constitutes good quality. This lack of linearity partly explains the large number of definitions of the concept of quality an
  

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Page 2 - The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.
Page 19 - Remove barriers that rob people in management and in engineering of their right to pride of workmanship. This means, inter alia, abolishment of the annual or merit rating and of management by objective.
Page 19 - End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust.
Page 19 - Institute leadership. The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers.
Page 19 - Supervision of management is in need of overhaul, as well as supervision of production workers. 8. Drive out fear, so that everyone may work effectively for the company. 9. Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.
Page 19 - Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership of change. 3. Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
Page 19 - Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business, and to provide jobs.
Page 19 - Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust. 5 Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
Page 83 - Survey and Prospects for Project Intervention No. 239 Kirmani and Rangeley, International Inland Waters: Concepts for a More Active World Bank Role No. 240 Ahmed, Renewable Energy Technologies: A Review of the Status and Costs of Selected Technologies No. 241 Webster, Newly Privatized Russian Enterprises No. 242 Barnes, Openshaw, Smith, and van der Plas, What Makes People Cook with Improved Biomass Stoves? A Comparative International Review of Stove Programs No.
Page 21 - The main source of quality defects are problems in the process. 4. Poor quality is costly. 5. Understanding the variability of processes is a key to improving quality. 6. Quality control should focus on the most vital processes. 7. The modern approach to quality is thoroughly grounded in scientific and statistical thinking. 8. Total...

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