Introduction to reference work in the digital age
For many librarians, the meaning of the word "reference" is changing so rapidly that it is unsettling. With so much questionable information, and so many avenues to it, who will point the public to the information truly worth having? How are the approaches to and principles of reference work changing from past to present and future? How do librarians take hold of the reins? Here from Joe Janes, founder of the Internet Public Library, is a practical and passionate guide. A perfect mix of provocative arguments and useful, hands-on advice, the text addresses questions like: What is the optimal mix of desk/phone/email/chat? What kind of resource for what kind of user? What software for what purpose? What values to hold onto and what habits to break? Loaded with salient considerations, pointers, and encouragement, this book will have the library world talking on a subject we urgently need to address.
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Review: Introduction to Reference Work in the Digital AgeUser Review - Laura - Goodreads
This book was really easy to follow and digest because it read like a conversation, or rather like a lecture from the cool and smart professor whose class everyone wants to join. I love that the ideas ... Read full review
The virtual reference handbook: interview and information delivery ...
Diane Kaye Kovacs
No preview available - 2007
Reference Digital and Otherwise
Understanding Users Communities
Responding to Information Needs
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