Streamlining Library Services: What We Do, How Much Time It Takes, What It Costs, How We Can Do It Better
Despite technologies, many basic library activities still lend themselves to analysis and improvement. Author Richard Dougherty provides numerous examples and easy-to-apply tools and techniques that can be used to analyze what libraries are doing, how they are doing it, and how much time is required to do it. These tools include block diagrams, check sheets, flow process charts, work-flow diagrams, flow charts, through-put analysis, self-administered diary studies, and work sampling techniques. Specific examples from all areas of library operations are presented to illustrate how techniques can be applied to analyze what occurs at critical service areas. Streamlining Library Services provides detailed information on how to diagnose problem areas using such tools as Pareto and fishbone charts; use techniques such as brainstorming and focus groups; organize a work flow study; and build and present cost studies. Special emphasis is placed on activities that should occur after the analysis is concluded, including data analysis as well as reporting study results and making recommendations to management, and guidelines are provided for managers and staff as they strive to streamline activities. The final two chapters should be of special interest to managers. The first chapter is devoted to implementation issues and strategies that must be addressed as new workflows and services are introduced, and the latter chapter focuses on organizational change issues and strategies for building staff support toward change.
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Streamlining library services: what we do, how much time it takes, what it costs, and how we can do it betterUser Review - Book Verdict
Here, Dougherty (Sch. of Information, Univ. of Michigan) updates his Scientific Management of Library Operations (1966, 1982), formerly coauthored with Fred J. Heinritz. Now his emphasis is on efficiency as a means to enhance services. This is a solid introduction to scientific management concepts, not often addressed in recent library management literature. Chapters cover tools for diagnosing problems, analyzing processes and workflows (e.g., flowcharts), measuring how long a process takes and how much it costs, and designing and implementing new processes. Lots of examples and sample forms are included. The tools and techniques presented fit well with the profession's current emphasis on assessment and evidence-based librarianship, both of which focus on outputs and impact. Dougherty shows how to assess internal processes and make evidence-based decisions about them, ensuring that workflows and procedures are as efficient as possible, both improving service to users and freeing up resources. Recommended for professional collections.-Janet A. Crum, Oregon Health & Science Univ. Lib., Portland
Review: Streamlining Library Services: What We Do, How Much Time It Takes, What It Costs, and How We Can Do It BetterUser Review - Goodreads
Not a huge fan of this book. Very basic info about statistics, like what they are, how to collect them... I was hoping for more.
The impact of Technology Environments
Identifying Targets of Opportunity
Identifying the Problem Diagnostic Tools
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Streamlining Library Services: What We Do, how Much Time it Takes, what it ...
Richard M. Dougherty
No preview available - 2008