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active concept check active example application software benefits browser business processes capabilities Chapter client collaboration communications companies computer system coordinate corporate costs create customer relationship management customers data warehouse database DBMS decision described desktop detail devices digital firm disk distribution documents e-commerce e-mail electronic business electronic commerce employees enterprise systems environment ethical expert systems Figure firm's Flextronics functions graphics groups groupware individual industry information systems information technology infrastructure input integration interactive Internet technology intranets inventory knowledge management management systems manufacturing marketing messages monitor operating system organization's organizational organizations primary storage problems products and services programs purchase relationships require server server computers service providers specific standards storage stored strategic suppliers supply chain management telecommunications telephone test your knowledge tion traditional transaction transmission users videoconferencing wireless workers